Matt
Mullins

• Administers large-scale systems and services such as print servers, file storage servers, and web servers
• Responsible for endpoint management of all CON-owned computers and mobile devices using automated administration platforms such as Jamf and Microsoft Endpoint Configuration Manager
  • Procurement and configuration of new computers for faculty and staff
  • Application and OS patching/updates
  • Content delivery and accessibility
• Manages CON's inventory of AR and VR devices, including UC's only XR device management platform
  • Assists CON faculty, staff, and students with VR/AR case studies aimed at augmenting the nursing simulation experience
• Assists with resolution of advanced/tier 3 IT incidents
  • Utilizes the ServiceNow platform for incident and service request management
• Serves as subject matter expert for College of Nursing IT systems and processes when advocating to central University IT
• Responsible for software procurement and purchasing for applications used at the College of Nursing
  • Facilitates ongoing communication with external vendors to ensure application reliability and efficacy
• Collaborates with teams/units in other colleges on projects that create new tools, processes, and opportunities for members of the UC community
• Manages CON-IT student workers and Co-Op students, fostering a culture of professionalism and expertise. This includes hiring, daily guidance, and career planning for all CON-IT student workers

• Supported UC faculty, staff, and students experiencing eLearning-related technology issues
• Provided administration for large-scale, mission-critical applications used daily by faculty, staff, and students
  • Maintained automation of user account creation and enrollment data via Microsoft SSIS
  • Created custom SQL code for case-by-case enrollment needs
• Analyzed support data to identify trends and knowledge gaps
• Trained LTS student workers, Co-Ops, and new full and part-time employees
• Assisted in fostering a partnership between Instructure and the University of Cincinnati
  • Participated in bi-weekly meetings with UC's Instructure Customer Success Manager
  • Identified areas of growth for both phone and chat tier 1 advisors
• Engaged with both internal and external committees
  • Chair, UC Video and Digital Media Subcommittee, 2021–2022
  • Chair, IT@UC Social Committee, 2018–2019
  • Voting Member, IT@UC Staff Council, 2019–2021

• Served as the main point of contact for Learning Technology Support service requests
  • Course re-enables
  • Organization creation and enrollment
  • Meta course creation

• Assisted all UC College of Nursing faculty, staff, and students with technology issues via email, phone support, and in-person troubleshooting
• Maintained classroom and laboratory technology including projectors, simulation manikins, A/V equipment, and classroom computers
• Maintained a standard OS image to ensure a common platform among faculty computers
• Trained newly hired students and Co-Ops
• Organized and properly disposed of excess technology resources

Coursework included system administration, application development, computer networking, database administration, and web development.

Concurrently held technician roles within UC's IT organization throughout the degree, applying classroom concepts directly to live university systems and gaining early exposure to enterprise-scale support, automation, and endpoint management.